Responsible Gaming at bey99

Our Commitment to Player Safety

At bey99, we believe that gambling should always be an enjoyable form of entertainment — nothing more. We are committed to providing a safe, fair, and responsible gaming environment for every player on our platform, across Dhaka, Chittagong, Sylhet, Khulna, and every corner of Bangladesh. Our responsible gaming programme is built around giving you control over your own play, offering practical tools to help you stay within your means, and ensuring that expert help is always within reach if you need it.

bey99 is strictly for adults aged 21 and above. We use age verification during registration to enforce this, and our team is trained to identify and respond to signs of problem gambling. This page explains the tools available to you, how to use them, and where to turn if gambling is no longer feeling like fun.

Responsible Gaming Tools

bey99 provides a range of practical tools to help you manage your gaming activity. All tools are available from your account settings or by contacting our support team directly at [email protected].

Deposit Limits Explained

Deposit limits allow you to set a ceiling on the amount of money you transfer into your bey99 account over a defined period. This is one of the most effective tools for keeping gambling affordable and within your planned entertainment budget.

• Daily limit — applies a 24-hour cap from the moment the limit is set. You cannot deposit more than the set amount within that rolling 24-hour window.
• Weekly limit — applies a 7-day rolling cap. Useful if you prefer to budget on a weekly basis in line with your income cycle (for example, weekly wages).
• Monthly limit — applies a calendar-month cap. Best suited for players who prefer to set a firm monthly entertainment budget in BDT.
• Reducing a limit takes effect immediately. Increasing a limit is subject to a cooling-off period before it becomes active, giving you time to reflect on your decision.

Time-Out Feature

The Time-Out feature allows you to take a short, defined break from gambling without permanently closing your account. It is designed for players who want a temporary pause — whether to reassess their play, take a holiday, or simply step back for a while.

• 24-hour time-out — blocks all login, deposit, and betting activity for exactly one full day.
• 7-day time-out — a one-week break, ideal if you feel you are playing too frequently and want space to reset.
• 30-day time-out — a longer break for players who want a full calendar month away from the platform.
• During any active time-out period, you cannot log in, make deposits, or place bets. Any pending bonuses will be paused and reactivated when the time-out expires (subject to their original expiry dates).

To activate a time-out, go to Account Settings > Responsible Gaming > Time-Out, select your preferred duration, and confirm your choice. Alternatively, contact [email protected] and we will activate it for you immediately.

Self-Exclusion

Self-exclusion is a stronger, longer-term measure for players who feel they need a significant break or believe their gambling has become a problem. Once activated, self-exclusion prevents you from accessing your bey99 account for the full duration of the exclusion period. The minimum exclusion period is six months.

1. 1

   Contact Support

   Email [email protected] with the subject line "Self-Exclusion Request" and include your registered username or mobile number.

2. 2

   Confirm Your Identity

   Our team will verify your identity to ensure the request comes from the account holder. This step protects against accidental or third-party exclusion requests.

3. 3

   Exclusion Activated

   Once confirmed, self-exclusion is activated immediately. Your account is locked, deposits are blocked, and you will not receive any promotional communications for the duration.

4. 4

   Reinstatement After Exclusion

   After the minimum exclusion period has passed, you may contact support to request reinstatement. Reinstatement is subject to a mandatory 7-day cooling-off period and a responsible gaming review before your account is reactivated.

Recognising Problem Gambling

Gambling becomes a problem when it is no longer enjoyable, when it interferes with your daily life, finances, relationships, or mental health. The following warning signs may indicate that gambling is causing harm. If you recognise several of these in yourself or someone close to you, please seek help.

• Spending more money or time gambling than you originally planned, repeatedly.
• Chasing losses — continuing to bet after a losing session in an attempt to win your money back.
• Feeling anxious, irritable, or restless when you are not gambling or when you try to stop.
• Lying to family members, friends, or colleagues about the time or money spent on gambling.
• Borrowing money, taking loans, or selling possessions to fund gambling activity.
• Missing work, study, family responsibilities, or important events because of gambling.
• Using gambling as a way to escape stress, depression, loneliness, or other difficult emotions.

Tips for Playing Safely

Even if gambling is not yet a problem for you, adopting these habits from the start will help ensure it stays an enjoyable pastime rather than a source of stress or financial difficulty.

• Set a budget before you play and stick to it. Decide in advance the maximum amount you are willing to lose and treat it as a cost of entertainment, not an investment.
• Never chase losses. If you have reached your budget for the session, stop. Chasing losses nearly always makes things worse.
• Take regular breaks during any gambling session. Step away from the screen at least every 30 minutes to clear your head.
• Only gamble with money you can afford to lose. Never use rent, bill payments, savings, or money set aside for your family's needs.
• Do not gamble when you are tired, upset, stressed, or under the influence of alcohol. Emotional states impair judgement and lead to poor decisions.
• Use the bey99 deposit limit and session time tools proactively — set them before you start playing, not after you have already overspent.
• Balance gambling with other hobbies and social activities. If gambling is the only activity you look forward to, that is a warning sign worth taking seriously.

Underage Gambling Prevention

bey99 operates a strict 21+ policy. No person under the age of 21 is permitted to register an account, make a deposit, or place a bet on the bey99 platform under any circumstances. Age verification is carried out during the registration process, and additional KYC checks may be triggered at any point during a player's account lifetime.

If you share a device with younger family members, we strongly recommend enabling parental controls or device-level content filtering to prevent access to gambling websites. Ensure that your bey99 account login credentials are never accessible to anyone under 21 in your household.

Managing Your Session Time

Extended gambling sessions reduce your ability to make sound decisions and increase the risk of impulsive betting. bey99 allows you to set a maximum session duration so that you are automatically logged out when your time is up, regardless of what is happening in your current game.

• Session reminders — receive an on-screen notification when you have been logged in for a defined duration (e.g. 30 minutes, 1 hour). A reminder is not a forced logout but a prompt to pause and assess.
• Session time limits — once your set session duration is reached, you are automatically logged out. You cannot override this during the active session.
• Session history — view a complete log of your past sessions, including start time, end time, total duration, bets placed, and net result. Available from Account Settings > Activity History.

Setting and reviewing your session time is one of the simplest and most effective responsible gaming habits. We recommend reviewing your session history at least once a month to stay aware of your overall play patterns.

Get Help — Contact Our Support Team

If you feel that gambling is becoming a problem — or if you are worried about someone else's gambling — please do not hesitate to reach out. Our support team is available 24 hours a day, 7 days a week, and will treat your enquiry with complete confidentiality and without judgement.

You can also use the responsible gaming tools directly from your account settings at any time. No reason is required — simply activating a limit or a time-out is always the right decision if you feel you need one.